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Front-line workers in local government are no longer ‘street level bureaucrats’ but instead act as ‘civic entrepreneurs’ to make order out of chaos for their communities

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In the 1970’s academic Michael Lipsky coined the term ‘street level bureaucracy’ to describe how front-line workers in the public sector form a vital part of the policy-making community. Catherine Durose shows how contemporary notions of civic entrepreneurship have evolved in the UK, providing a source for innovation in local governance by tapping into the flexibility and relationship-building skills of local people

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en

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application/pdf

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http://eprints.lse.ac.uk/41010/1/blogs.lse.ac.uk-Frontline_workers_in_local_government_are_no_longer_street_level_bureaucrats_but_instead_act_as_civic.pdf

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