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Public managers need to see their primary task as systems design and abandon magical thinking about technology

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Drawing on recent research, David Wastell argues that public managers need to adopt design attitudes and rethink their relationship with technology such that it can become a tool to configure the workplace optimally for service performance and delivery.

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en

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application/pdf

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http://eprints.lse.ac.uk/38408/1/blogs.lse.ac.uk-Public_managers_need_to_see_their_primary_task_as_systems_design_and_abandon_magical_thinking_about_t.pdf

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