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In austere Britain, design has the potential to inspire innovation, improve quality, and encourage collaboration in public service provision

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In times of recession the UK tends to leave the shape of public services as they were. Yet after a two-year pilot study of service transformation run by the Design Council and sponsored by the Department of Business, Innovation and Skills (BIS) Lord Michael Bichard argues that good design can both achieve savings and offer better public services.

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en

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application/pdf

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http://eprints.lse.ac.uk/33534/1/blogs.lse.ac.uk-In_austere_Britain%2C_design_has_the_potential_to_inspire_innovation%2C_improve_quality%2C_and_encourage_co.pdf

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