Resource title

Service Process Matrix

Resource image

image for OpenScout resource :: Service Process Matrix

Resource description

The Service Process Matrix is a classification matrix of service industry firms based on the characteristics of the individual firm's service processes. The matrix was derived by Roger Schmenner and first appeared in 1986.

Resource author

Resource publisher

Resource publish date

Resource language

en

Resource content type

text/html

Resource resource URL

http://www.referenceforbusiness.com/management/Sc-Str/Service-Process-Matrix.html

Resource license

Copyright © 2011 Advameg, Inc.