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Relationship building: A key driver for securing repeat business

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A study of consulting firm Celerant has found that relationship building is key to bringing in repeat business which accounts for up to 70 per cent of its revenues each year.

The study of Celerant Consulting, conducted by INSEAD Professor of Organisational Behaviour Tom D’Aunno, also found that 91 per cent of clients surveyed would like to work with Celerant again.

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en

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text/html

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http://knowledge.insead.edu/celerant080102.cfm?vid=144

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Copyright INSEAD. All rights reserved