Resource title

Customer service as a strategy

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Resource description

Parcelforce Worldwide is part of the Royal Mail Group Ltd. Royal Mail Group has three main operating brands: The Post Office Ltd provides counter services to the high street customer Royal Mail manages the delivery of letters and packets Parcelforce Worldwide provides express parcel delivery services for businesses and consumers Parcelforce Worldwide has over 30,000 business customers in...

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Resource language

en

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text/html

Resource resource URL

http://businesscasestudies.co.uk/parcelforce-worldwide/customer-service-as-a-strategy/

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