Resource title

The importance of customer service

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image for OpenScout resource :: The importance of customer service

Resource description

Customer serviceis the whole activity of identifying customer needs in all their complexity, satisfying them fully, and keeping them satisfied. Customers are people who buy products and services from other people (usually companies of one sort or another). This Case Study shows how Homebase, one of this country's best known retail chains, places customer service at the heart of its values...

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en

Resource content type

text/html

Resource resource URL

http://businesscasestudies.co.uk/homebase/the-importance-of-customer-service/

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