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The Impact of information technology on supply chain performance: the ERP phenomenon

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The Enterprise Resource Planning (ERP) phenomenon provides an opportunity to drastically rethink supply chain strategies. Recent research on ERP systems aims at understaing the key drivers of the ERp phenomenon, the determination of costs and anticipated benefits, the principal challenges during the implementation project, and the maintenance of the software once in its place. Such an understanding would provide valuable guidance to managers who are currently undertaking such far-reaching projects. Understanding the ERp initiatives are aimed at supply chain coordination, viewing the system as a transaction management platform. The authors believe that the ERP will eventually evolve into an infrastructure or a backbone that supports the dynamic view of supply chain design, referred to as capability design. This paper seeks to understand the impact of ERP systems on supply chain performance. The objective is to establish conditions under which ERP can be a critical enabler or a severe handicap for superior supply chain performance.

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en

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application/pdf

Resource resource URL

http://flora.insead.edu/fichiersti_wp/inseadwp1999/99-73.pdf

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Copyright INSEAD. All rights reserved