Resource title

Behind the learning curve: linking learning activities to waste reduction

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Resource description

This exploratory research on a decade of total quality control in one factory opens up the black box of the learning curve. Based on the organizational learning literature we derive a quality learning curve that links different types of learning in quality improvement projects to the evolution of the factory's waste rate. Projects that acquired both know-why and know-how accelerated learning, other projects either impeded or did not affect the learning process. We explain these findings in the context of dynamic production environments

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Resource language

en

Resource content type

application/pdf

Resource resource URL

http://flora.insead.edu/fichiersti_wp/inseadwp1996/96-24.pdf

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Copyright INSEAD. All rights reserved