Resource title

Assessing software excellence: a model and an empirical test

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Organizations have faced two challenges in leveraging the strategic potential of software. First, there is a need for increased maturity in software developemnt processes. Second, many organizations have struggled to derive adequate business value from software to key stakeholders. Several models for assessing and improving the maturity of software processes have been proposed in the literature. Taking guidance from recent developments in the domain of total quality management, we propose a model of software excellence which extends the narrow focus of currernt software maturity models on the "software factory" to the broader organizational context. The software excellence model defines the degree to which an organization is succeeding in creating the enabling conditions and also in obtaining results for leveraging software to create value for all key stakeholders including shareholders, end-users, employees and the parent business unit at large

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en

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application/pdf

Resource resource URL

http://flora.insead.edu/fichiersti_wp/inseadwp1996/96-69.pdf

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Copyright INSEAD. All rights reserved