Action and reflection: the emotional dance between consultant and client
In this article, I explore subtle, mostly out-of-awareness dialogues between consultants and clients and highlight how consultants use themselves as an instrument when dealing with their clientsusing their own reactions to help interpret what the client is trying to transmit to them. To deconstruct these dialogues, I touch on the meaning of transference and countertransference, processes originating from early mother-infant communication and essential to the ability to listen with the third ear. I discuss four types of transference-countertransference interface between consultant and client and identify the indicators to which consultants need to pay attention when dealing with their clients. I also explore dysfunctional communication patterns.
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