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Understanding organizational implications of change processes: a multimedia simulation approach

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Executive Information Systems (EIS), groupware and other types of computer-based information and communication systems are increasingly used in companies to support major change processes leading to the redesign of work processes, information flows, responsibilities for resource allocation, and decision making. However, the high failure rate in implementing such systems is an indication of the resistance to change normally encountered in organizations and the limited skills of IS managers in the domain of change management. The "EIS Simulation", a multimedia business simulation, has been successfully used to increase managerial awareness of the dynamics and the problems arising when implementing information systems which have important implications for work processes and power redistribution within companies. This paper illustrates the innovative design of this multimedia simulation and the broader pedagogical value of such an experiential learning approach.

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en

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application/pdf

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http://flora.insead.edu/fichiersti_wp/Inseadwp1996/96-82.pdf

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Copyright INSEAD. All rights reserved