Resource title

Conversational structure in email and face-to-face communication

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Resource description

The authors examine email conversations in relation to human speech patterns. Their study makes two contributions. They offer the first (to their knowledge) quantitative model of conversation patterns. By parameterizing the model with an egalitarian bias parameter, they are able to explain a substantial part of conversation structure both for email and face-to-face conversations. Second, they make observations that are relevant for the use of email in organizations: while email can be used as a "megaphone" to broadcast information, they find that it does not support larger interactive conversations than human speech. However, they also find that participation in email conversations is more egalitarian than in face-to-face conversations.

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Resource language

en

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application/pdf

Resource resource URL

http://flora.insead.edu/fichiersti_wp/inseadwp2003/2003-84.pdf

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Copyright INSEAD. All rights reserved