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Time value of commercial product returns

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The management of commercial product returns is an area where there are significant opportunities to build competitive advantages from the appropriate choices in reverse supply chain design. In this paper the authors use a simple queuing network model to provide managerial insights into the marginal value of time in the product returns stream. They illustrate their approach with actual examples from two companies in different industries and show how industry clockspeed affects the choice between an efficient and a responsive returns network.

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application/pdf

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http://flora.insead.edu/fichiersti_wp/inseadwp2003/2003-48.pdf