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Knowledge creation in organizations: exploring firm and context specific effects

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This paper investigates factors contributing to organizational knowledge creation, incorporating various concepts from the literature such as social network theory, absorptive capacity and organizational learning. Case studies, utilizing both quantitative and qualitative methods, on five organizations are conducted with the objective of determining whether effects on knowledge creation are firm specific or related to the nature of the firm’s problem solving process. The results revealed several contributing factors (i.e., knowledge sourcing, creativity and consensus) that were independent of firm and context. On the other hand, firm differences in informal networking and absorptive capacity had significant effects, while in efficient problem solving contexts, the impact of the level of consensus was magnified. These results present significant theoretical and empirical contributions towards the knowledge management and strategy literature, while providing recommendations for managers to enhance knowledge creation in organizations.

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en

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application/pdf

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http://flora.insead.edu/fichiersti_wp/inseadwp2002/2002-55.pdf

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Copyright INSEAD. All rights reserved