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Manufacturing management quality and factory performance.

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Recent studies on the use of Total Quality Management (TQM) tools in manufacturing management have produced mixed evidence of their performance benefits. This study builds on the resource approach, the maunfacturing strategy lieterature and the process reegineering leterature to develop a model of manufacturing management quality. The latter is defined as a combination of the six quality dimensions, delegation and integration supported by participation, process measurement, communication and employee development. Management quality applied across the key business processes yields process improvement as an outcome. An improvement track record, in turn, drives factory growth.

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