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Procedural justice in action: restructuring at Air France

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Procedural justice is a notion which is gathering increasing attention among management practitioners notably through the work of Kim and Mauborgne. While we have acquired a clear understanding of its key principles, we still know little about its enactment. We propose that two successive efforts to implement restructuring plans at Air France constitute an exceptional opportunity to explore procedural justice in action. The case of Air France provides strong evidence for the usefulness of procedural justice theory as a framework for understanding the successful management of change

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en

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application/pdf

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http://flora.insead.edu/fichiersti_wp/inseadwp1998/98-04.pdf

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Copyright INSEAD. All rights reserved