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Managing the process of engineering change orders: the case of the climate control system in automobile development

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Resource description

Engineering change orders (ECOs) are part of almost every development process consuming a significant part of engineering capacity and contributing heavily to development and tool costs. Many companies use a support process to administer ECOs which fundamentally determines ECO costs. We show in the case of climate control system development in a car how a streamlined ECO management process can succesfully complement the engineering efforts of avoiding and frontloading ECOs. This administrative process encompasses the emergence of a change (e.g. a problem or a market-driven feature change) to the final implementation of the ECO. We analyze this process and identify three categories of problems which can substantially delay it: congestion, batching and organizational structure. We explain and illustrate these problems in the case and propose methods of overcoming them

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en

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application/pdf

Resource resource URL

http://flora.insead.edu/fichiersti_wp/inseadwp1997/97-56.pdf

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Copyright INSEAD. All rights reserved